Technical Services Engineer III (Remote)

Remote
Full Time
Experienced

This role performs post-sale, off-site, and on-site client-site work such as infrastructure reviews, networking, site design, hardware installation, cabling, virtualization, storage configuration, security reviews, backups, antivirus, operating systems installation and configurationhardening, SQL Server installation and configurationhardening, Active Directory configuration, database tuning, clustering, cloud deployments, software installations, operating system, SQL and software upgrades, testing, disaster recovery, technical meetings, hardware and software maintenance, interface/integration installation and configuration on deployments as assigned.

This role will possess experience in providing technical services and must be able to achieve an entry level of product knowledge across one or more Technology product families.

This position will serve as a liaison between its clients to deliver a high-quality customer experience and be able to partner with internal and external team resources and convey customer feedback to technical design, engineering, and project management staff.

Job Duties Include:

  • Able to work independently and in a team environment.
  • Willingly collaborates and shares knowledge with others.
  • Practices strong communication skills with a customer service focus.
  • Strong organizational skills and ability to work efficiently and effectively manage priorities to meet multiple
    project timelines with minimal guidance.
  • Articulates technical and functional concepts to technical and non-technical audiences.
  • Requirements gathering.
  • Able to continually pass background check requirements for working on and connecting to public safety
    information systems.
  • Adheres to and promotes CentralSquare Technologies Core Values.
  • The ability to carry and lift equipment up to 50lbs, rack and stack equipment, cable equipment depending
    on the role.
  • Travel domestically and internationally up to 50%, depending on assigned role.
  • Performs all other duties as assigned.

Requirements:

  • B.A. or B.S. Degree or an Associate's Degree or certificate with equivalent work experience, or relevant work experience
  • 5 to 8 years of experience
  • Good technical background in one or more of the following: hardware, operating systems, networking, software, telephony, RDBMS, integrations, coding
  • MS Office products including Visio
  • The ability to create systemintegrationworkflow diagrams and detailed implementation documentation.
  • Technical Skills depending upon assignment. Can include any or all the following: Hardware, networking, storage, Operating Systems (MS & Linux based), RDBMS including MS SQL, SSRS Reporting, server virtualization, Active Directory, VEEAMZerto and other backup systems, Antivirus and security, AWS
  • Must be proficient in understanding the functional and technical capabilities of software applications and
    utilize that knowledge for defining integration solutions with other applications
  • Self-starter with very strong analytical and organizational skills; detail-oriented
  • Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility
  • Ability to handle multiple projects and tasks simultaneously
  • Ability to learn new applications and system features quickly
  • Dedicated to the best possible customer experience and takes initiative toward improving it

 

SALARY AND BENEFITS

The leadership of our Company believes in attracting and retaining exceptional talent committed to serving our clients. We offer a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Please visit our Careers page for additional information. Salary and benefits information will be available to applicants, when and if an offer is made.


OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

The leadership of our Company is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients, to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us.

 

HOW TO APPLY

All applications must be completed online. We do not accept paper submissions. Please visit our Careers Page to review all current job postings, and instructions on the application process.

As an Equal Employment Opportunity (EEO) Employer, Cycurion, Inc. and our Subsidiaries prohibit discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth; one’s gender identity may be male, female, neither or both, e.g., non-binary), gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not be distinctively male or female and may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.

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